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GAF Contractor Services Representative in Parsippany, New Jersey

Come Build Your Career Under OUR Roof

Job Description:

Contractor Services Representative

Provide the highest level of customer service to internal and external GAF customers with respect to all aspects of the Certified Contractor Program and warranty registration. Maintain solid interdepartmental and customer relationships by addressing questions and concerns with speed and professionalism.

Specific responsibilities include, but are not limited to:

● Providing customer service to our customers in a call center environment.

● Providing proactive service to customers by communicating information regarding GAF's contractor program and warranty registration.

● Providing supporting information by educating customers on GAF's contractor program and warranty coverage.

● Processing all aspects related to the onboarding of contractors into GAF's Certified Contractor Program (BBB rating, Liability Insurance, Workers Comp, State License)

● Processing all warranty registrations and warranty transfers timely and accurately.

● Maintaining up to date and accurate information as it pertains to the contractor's account.

● Assisting contractors with system navigation.

● Perform other duties as assigned.


● Outgoing and energetic attitude

● Excellent verbal and written communication skills

● Ability to multitask in a fast paced environment

● Must be a team player and perform well under pressure

● Strong computer skills: Microsoft Office Suite and Google Suite

● Highly organized with great attention to detail

● Excellent problem-solving capabilities


● Bachelors Degree preferred

● Past Customer Service experience

● Excellent communication and computer skills are also required

We are taking a responsible approach to creating environments that allow us to do what we do best – Protect what matters most.

As part of our commitment to health and safety, COVID-19 vaccines are required for all candidates and employees in this position. Proof of vaccination is required. Should you require accommodation

for medical or religious needs, GAF will engage in an interactive process with you to determine if a reasonable accommodation can be provided in accordance with applicable state and federal law.

We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).

With 130+ years in the industry, GAF is the leading roofing manufacturer in North America. As a member of the Standard Industries family of companies, we are also part of the largest roofing and waterproofing business in the world.

Our communities help give our work meaning and the products we manufacture help protect what matters most. The shingles help to shelter the families living in the homes in our towns. The TPO helps protect what is under that hospital’s roof. In addition to quality products, we make sure they are installed by quality craftsmen and women. The full GAF portfolio of solutions is supported by an extensive national network of factory-certified contractors.

GAF continues to be the leader in quality and offers comprehensive warranty protection on its products and systems. Our success is driven by a commitment to empowering our people to deliver advanced quality and purposeful innovation and the desire to protect what matters most. ​