GAF Digital Workplace Analyst in Parsippany, New Jersey
Come Build Your Career Under OUR Roof
The Digital Workplace Analyst will have hands-on experience, working with a variety of AODocs/Google environments that will require administration, configuration, support and training. Should be motivated, have a proactive approach, and attention to detail. Be regularly in a business unit facing an environment, communication skills are key, as is the ability to work well within a team.
Understanding of AODocs, Google Workplace Suite and other related technologies. This role will require the ability to evangelize solutions to users, troubleshoot issues and to provide advice, training and support when needed. The candidate should have a genuine passion for communication, collaboration and a commitment to continual improvement. Enthusiasm and willingness to contribute will be essential.
PRIMARY DUTIES AND ACCOUNTABILITIES
Triage incoming tickets regarding AODocs/Google Digital Workplace and Infrastructure incidents, service requests and tasks
Support on troubleshooting of AODocs related problems during the day
Troubleshoot all AODocs issues including, but not limited to user access, workflow processes, and Chrome extensions
Provide personal, team, and company-wide training in all AODocs and Google Productivity products and services
Assist users with the transition from tools like Microsoft to Google Workplace.
Maintain a high degree of customer service for all support queries
Publish and maintain support documentation for AODocs/Google products and services for team and company consumption.
Administer AODocs products and services including, but not limited to Smartbar, Universal File Opener
Administer access and configure AODocs communication and collaboration resources. i.e. Google Groups, Team Folders, Sites, Calendars, etc.
Manage all AODocs libraries, features, and solutions deployed
Collaborates with internal customers to develop and document requirements for AODocs solutions.
Assist in designing, developing, and testing of AODocs solutions using out-of-the-box features and add-on tools, including various libraries, lists, forms, and workflows.
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
Bachelor’s degree or equivalent years of experience.
A minimum of 5 years experience in the field.
Knowledge of managing AODocs administration.
The ability to create and learn how to custom AODocs solutions using out-of-the-box functionality.
An understanding of business analysis and requirements documentation.
AODocs development as it relates to: document management; permissions; document classes; configuring workflows; custom lists et al.
An understanding of the principles of enterprise content management.
Knowledge of configuring and administering AODocs Admin Console, and AMT migration tool.
Knowledge of Awesome Table is a plus
A high level of oral and written communication skills in order to deliver advice, support and effective training.
The ability to work under pressure and think clearly in challenging situations in a logical manner.
Degree of creativity and problem solving.
Willingness to work in an energetic environment with fluctuating priorities.
Must be able to uphold Choice’s Values & Performance Principles of collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect.
We are taking a responsible approach to creating environments that allow us to do what we do best – Protect what matters most.
As part of our commitment to health and safety, COVID-19 vaccines are required for all candidates and employees in this position. Proof of vaccination is required. Should you require accommodation for medical or religious needs, GAF will engage in an interactive process with you to determine if a reasonable accommodation can be provided in accordance with applicable state and federal law.
We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).
With 130+ years in the industry, GAF is the leading roofing manufacturer in North America. As a member of the Standard Industries family of companies, we are also part of the largest roofing and waterproofing business in the world.
Our communities help give our work meaning and the products we manufacture help protect what matters most. The shingles help to shelter the families living in the homes in our towns. The TPO helps protect what is under that hospital’s roof. In addition to quality products, we make sure they are installed by quality craftsmen and women. The full GAF portfolio of solutions is supported by an extensive national network of factory-certified contractors.
GAF continues to be the leader in quality and offers comprehensive warranty protection on its products and systems. Our success is driven by a commitment to empowering our people to deliver advanced quality and purposeful innovation and the desire to protect what matters most.