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GAF Warranty Claims Examiner in Parsippany, New Jersey

Come Build Your Career Under OUR Roof

Job Description:

The goal of the Commercial Claims Department is to provide solutions-based service driven by the desire to partner with our customers to assist with their issues in the most expedient and informative way. Reporting to the Commercial Claims Supervisor, the Commercial Claims Examiner will be responsible for overseeing the commercial claims process and providing an exceptional experience to internal and external customers.

ESSENTIAL DUTIES:

Essential job responsibilities include, but are not limited to:

  • Ability to efficiently manage the day-to-day activities related to new and existing commercial claims, which includes but not limited to research and investigation, assignment of work orders, preparation of various communications throughout the life of the claim, and resolution.

  • Providefront-linesupportrelatedto GAF’scommercialclaimprocessthrough inbound customer contact channels such as phone and email.

  • Provide the highest level of customer service addressing all customers’ general inquiries regarding guarantee coverage

  • Investigate and resolve customer concerns, complaints, and disputes in a timely and empathetic manner

  • Effectively communicate claim status and resolution with internal and external customers

  • Proactively follow up with our customers to provide a seamless experience

  • Ability to apply business reasoning and think outside the box to recommend solutions to best support our customers

  • Createandmaintaincloserelationshipswithinternalandexternalcustomersin an effort to align with our world class customer service model

  • Participate in ongoing training for commercial products

  • Support the development and implementation of workflow, processes and system improvements

LEVEL BASED COMPETENCIES:

Professional Knowledge & Skills:

  • Requires working knowledge and skills developed through formal training or work experience

  • Ability to assess a customer's needs, to offer and recommend solutions

  • Works within established or standard operating procedures with a moderate degree of supervision

  • Works cross functionally and collaboratively to create a seamless end-to-end customer experience

Decision Making:

  • Abilitytorecommendsolutionstoproblemsthatwillenhancethecustomer experience

  • Ability to deal with change and take the initiative to move-forward with the claim resolution process

Stress Tolerance:

  • Organized,dependableandworkstowardstaskcompletion

  • Ability to manage a wide variety of tasks

  • Ability to multitask and prioritize responsibilities

Communication:

  • Proactive and customer friendly communication style

  • Ability to communicate in a collaborative manner

  • Strong written and verbal communications skills

General Knowledge/Skills:

  • Excellent listening skills to empathize with the customer

  • The ability to work effectively with a team

  • Demonstratingadedicationforsupportingourcustomers

  • Highly self-motivated

Education/Experience:

  • Bachelor’s Degree preferred

  • Past customer service experience preferred

We are taking a responsible approach to creating environments that allow us to do what we do best – Protect what matters most. As part of our commitment to health and safety, COVID-19 vaccines are required for all candidates and employees in this position. Proof of vaccination is required. Should you require accommodation for medical or religious needs, GAF will engage in an interactive process with you to determine if a reasonable accommodation can be provided in accordance with applicable state and federal law.

We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, Hawk, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).

With 130+ years in the industry, GAF is the leading roofing manufacturer in North America. As a member of the Standard Industries family of companies, we are also part of the largest roofing and waterproofing business in the world.

Our communities help give our work meaning and the products we manufacture help protect what matters most. The shingles help to shelter the families living in the homes in our towns. The TPO helps protect what is under that hospital’s roof. In addition to quality products, we make sure they are installed by quality craftsmen and women. The full GAF portfolio of solutions is supported by an extensive national network of factory-certified contractors.

GAF continues to be the leader in quality and offers comprehensive warranty protection on its products and systems. Our success is driven by a commitment to empowering our people to deliver advanced quality and purposeful innovation and the desire to protect what matters most. ​

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